Privacy Policy

Pet Infinity Privacy Policy

Last updated: October 2025

This Privacy Policy describes how Pet Infinity (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pet-infinity.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean any user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

2. How We Collect and Use Your Personal Information

Information We Collect Directly from You

We collect personal information from you in several ways, depending on how you interact with our Site and Services. This may include:

  • Basic contact details: name, address, phone number, and email.

  • Order information: billing address, shipping address, payment confirmation, email, and phone number.

  • Account details: username, password, and security questions.

  • Shopping activity: items viewed, added to cart, or saved to wishlist.

  • Customer support information: content of communications you send us (e.g., inquiries or feedback).

Some features of our Services require you to provide certain personal information. If you choose not to provide it, you may be unable to access certain features.

Information We Collect Automatically

We automatically collect certain information about your interaction with the Services (“Usage Data”) through cookies, pixels, and similar technologies. This may include your IP address, browser type, device details, network connection, and information about how you use our Site.

For more details about cookies used by Shopify, please visit:
👉 https://www.shopify.com/legal/cookies

Information We Obtain from Third Parties

We may also receive information from:

  • Vendors and service providers, such as Shopify, which powers our store.

  • Payment processors, who handle your payment data (e.g., credit/debit card details, billing address).

  • Analytics and marketing partners, who use online tracking technologies like web beacons and cookies to help us improve our advertising and performance.

3. How We Use Your Personal Information

We use your information to:

  • Provide products and services: process payments, fulfill orders, manage accounts, and handle returns or exchanges.

  • Communicate with you: send order updates, notifications, and respond to inquiries.

  • Marketing and advertising: send promotional communications and show you relevant ads.

  • Security and fraud prevention: detect and prevent unauthorized or fraudulent activity.

  • Improve our Services: analyze usage patterns and enhance the customer experience.

4. How We Disclose Personal Information

We may share your information with trusted third parties in the following circumstances:

  • Vendors and service providers who perform services on our behalf (IT management, shipping, analytics, payment processing, etc.).

  • Business and marketing partners, including Shopify, to provide and improve services or advertising.

  • Legal compliance, if required to respond to lawful requests such as subpoenas or investigations.

  • Corporate transactions, such as mergers or acquisitions.

  • Affiliates, within our corporate group to manage business operations.

We do not sell or disclose sensitive personal information for purposes of inferring characteristics about you.

5. User-Generated Content

If you post reviews or other content publicly on our Site, this information may be visible to others. We are not responsible for how third parties use any public information you share.

6. Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies before sharing your information.

7. Children’s Data

Our Services are not directed at children under 16 years of age, and we do not knowingly collect their personal information.
If you are a parent or guardian and believe your child has provided personal information, please contact us to request deletion.

8. Security and Retention

We implement reasonable measures to protect your data; however, no system is completely secure. Do not share sensitive information through unsecured channels.

We retain your personal data as long as necessary to provide our Services or comply with legal obligations. You may request deletion of your data at any time.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Pet Infinity
📧 edignia@outlook.com
📍 De Los Ceibos B3Dto3, San José de Morán, Pichincha, 170203, Ecuador